Order Preparation and Processing

At Sona Diamonds, most of our jewellery is made to order, ensuring exceptional craftsmanship tailored to your specifications. Orders are typically completed within 30 to 50 business days. For specific estimated completion dates for your order, please refer to the confirmation email sent to you upon purchase.

Shipping Carriers and Tracking

Once your order is ready for dispatch, we partner with trusted carriers, including Australia Post, UPS, and DHL, to ensure safe and reliable delivery. Tracking details will be provided via email as soon as your order is shipped, allowing you to monitor its progress.

We offer Express Post 

For faster delivery, we offer Express Post through our shipping partners. Please note that delivery times are estimates provided by our carriers and may vary due to Public holidays, peak periods or unforeseen events such as customs delays or other logistical challenges.

Shipping Destinations

We proudly ship to Australia and New Zealand. All international shipping is currently limited to New Zealand.

Customs and Delays

For the most up-to-date information on potential customs delays, we recommend contacting DHL/UPS/AUSPOST directly or emailing our customer service team at sales@sonadiamonds.com.au. Please be aware that any additional customs duties or taxes in New Zealand are the responsibility of the purchaser, as outlined in our Import Duties and Taxes Policy.

Delivery Time Estimates

Delivery times provided by our shipping partners are estimates and may be affected by external factors. We strive to ensure timely delivery, but cannot guarantee exact delivery dates due to variables beyond our control.

For any questions or assistance regarding your order or shipping, please contact our team at sales@sonadiamonds.com.au. We are here to help you every step of the way.

Delivery Duty Paid (DDP) Shipments

At Sona Diamonds, we strive to provide a seamless shopping experience. Most of our shipments are sent as Delivery Duty Paid (DDP), meaning that import customs duties and taxes are included in the purchase price. This ensures that you, our valued customer, can receive your order without additional charges at the time of delivery in most cases.

Local or Personal Taxes in Certain Countries

However, please note that in some countries, local regulations require you, the purchaser and local resident, to be responsible for paying any applicable local or personal taxes. These taxes are not covered by Sona Diamonds. This requirement arises because certain countries' customs departments do not permit these charges to be billed to an entity outside of the country.

Recommendations

To avoid unexpected costs, we strongly recommend contacting your local customs department to inquire about any potential duties or taxes before placing your order. This will help you understand your responsibilities and ensure a smooth delivery process.

For further assistance or questions regarding our shipping and tax policies, please reach out to our customer service team.